The crazy story of a casino player
An emotional rollercoaster. That’s the best way to summarise the story we’re about to share today. Unfortunately, this happened to Rémy, a player from the become gambler community. He won €79,000 (£68,000) from a €25 (£22) deposit, but the casino refuses to pay. Let’s find out why.
It all began on 5th May 2021. On this day, Rémy created an account on the magical spin casino and deposited €25 (£22). However, he quickly noticed that his balance was not €25 (£22) but €50 (£43). The additional €25 (£22) was credited as a 100% welcome bonus, which Rémy insists he did not activate.
Here’s his first mistake
After realising he had unintentionally activated the magical spin welcome bonus, Rémy decided to play with this extra money. The problem is that Rémy wasn’t very familiar with online casinos, and he hadn’t read the bonus terms and conditions before starting to play. Doubt it? Well, he ended up breaking the casino’s bonus rules.
Initially, he hadn’t intended to play using a deposit bonus. Instead of playing with the bonus, he should have contacted the casino’s support team to cancel it. That way, he would have only played with his RAW funds, which are not subject to any wagering requirements.
The bonus terms and conditions for magical spin state that the maximum allowed bet is €7.50 (£6.50) per spin or per game. Unfortunately, Rémy didn’t follow these rules and only learned about this condition after his winnings were voided.
How he went from €25 to €79,000
Rémy started playing on sweet bonanza and quickly increased his balance from €50 to €300 (£43 to £258). His balance never dropped below €25 (£22), meaning he never actually used the €25 credited as a bonus. Unfortunately, he made a mistake during his sweet bonanza session, as he purchased bonuses multiple times. As you may know, the smallest bonus purchase on sweet bonanza costs €20 (£17), which already violates the maximum bet rule when using a bonus.
After a successful session on sweet bonanza, Rémy’s balance rose to €600 (£516). He decided to start playing live casino games: first blackjack, and then crazy time. He managed to double his balance, going from €600 to €1,100 (£950). At this point, remembering he had started with only €25 (£22), Rémy became euphoric.
He continued playing on crazy time and ended up with €5,600 (£4,800)—an incredible amount. That’s when he decided to stop and withdraw it all. However, after reflecting and having a few drinks, he decided to keep playing with €600 (£516) and set aside €5,000 (£4,300) for a future withdrawal.
A big win, and a huge disappointment
At this point, Rémy alternated between crazy time and sweet bonanza. A few minutes later, crazy time went wild and rewarded Rémy with an enormous win. His balance skyrocketed to €79,000 (£68,000). Incredible.
Two hours later, Rémy received a message from the magical spin casino informing him that he had violated the maximum bet rule (€7.50/£6.50 per spin). He decided to contact a lawyer and even considered reaching out to the Curaçao gambling authority for assistance.
His lawyer quickly informed him that nothing could be done, as online casinos are very well-protected by their terms and conditions and legal teams. As compensation, and to avoid a potentially costly legal battle, magical spin agreed to give Rémy €500 (£430). He received this amount a few days later.
In conclusion
This unfortunate story is neither the first nor the last of its kind. If you don’t want to end up like Rémy, always read the terms and conditions of the casino you’re playing on. If you don’t want to risk violating wagering requirements, avoid bonuses altogether and only play with your raw funds.
